Why choose Acunu for Cassandra Support?
True Global Coverage: With offices in California, London and Texas, Acunu is the only company that offers true 24x7 support from Cassandra experts and engineers, not support field staff. Useful to know.
Backed by Core Cassandra Committers and World-class PhD Engineers: Acunu’s support organization is backed by Cassandra Committers and world-class engineers. As such, Acunu can provide expert training, support and consultancys world-wide, and for mission-critical projects
Over 10,000 machine-hours of testing per build - the most of any Cassandra Distribution: Acunu’s Distribution for Cassandra undergoes more automated tests than any other Cassandra distribution available. As a result, we often find and fix bugs quicker and earlier than anyone else. You can be sure that the software will be rock-solid, so you don’t have to worry.
Support offerings
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STARTUP PROGRAM AND PRE-PRODUCTION SUPPORT: Acunu’s expertise helps startups and organizations to rapidly get to proof-of-concept (POC) stage using Apache Cassandra off the ground. Developers can interact with Acunu’s engineering and data modeling team and managers can get insight into why Cassandra, and how to support it going forward. |
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PRODUCTION SUPPORT - BASIC: Production support assists organizations to get to production with Apache Cassandra and Acunu as quickly as possible, with a focus on reliability and predictability. Acunu provides an online support forum, knowledge base, analysis of performance issues, data modeling, bug fixes and more. Basic support is intended for non-mission-critical deployments. |
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PRODUCTION SUPPORT - ENTERPRISE: Enterprise Production Support provides the ultimate support package for Apache Cassandra. 24x7 support via online or phone, and short SLAs for mission-critical issues. When combined with Acunu’s Complete Distribution for Apache Cassandra (featuring the Acunu Core), it’s the ultimate way to deploy Apache Cassandra. |
Support features
| Support features | Pre-production Support | Production Support - Basic | Production Support -Enterprise |
| Support Coverage | Design, proof-of-concept and development | Staging and production | Staging and production |
| Support Availablity | Weekdays, 9am-6pm local time | Weekdays, 9am-6pm local time | 24x7 |
| Response Time | 1 Business Day (major issues) |
4 Hours (critical issues) 1 Business Day (major issues) |
1 Hour (critical issues) 4 Hours (major issues) |
| Support Method | Support portal | Support portal | Support portal, email and phone |
| Support Incidents | Unlimited | Unlimited | Unlimited |
| Managed hosting | √ |
√ | √ |
| Security fixes and critical hotfixes | √ | √ | |
| Early visibility to Acunu Roadmap and releases | √ | ||
| Discount of Acunu Training | 10% | 10% | 25% |
| Pricing Model | Per-node | Per-node | Per-node |
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Need help?For a fast, knowledgable response email contact@acunu.com. Need to call us? |
