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World-Class Support with Global Coverage

Why choose Acunu?

Global Coverage

With offices in California, London and Malaysia, Acunu offers true 24x7 support from Cassandra experts and engineers.

Expert Team

Acunu’s support organization is backed by  world-class engineers. As such, Acunu can provide expert training, support and consults world-wide for mission-critical projects.

Extensive Testing

Acunu Analytics undergoes extensive automated tests to insure the stability of your applications. You can be sure that the software will be rock-solid, so you don’t have to worry.


Support Offerings

Startup Programs &
Pre-Production Support
Acunu’s expertise helps startups and organizations to rapidly get to proof-of-concept (POC) stage leveraging Acunu Analytics. Application developers can interact with Acunu’s engineering and data modeling team and managers can get insight into how best to leverage Acunu, and how to support it going forward.

Production Support–
Enterprise 8x5
Production support assists organizations to get their application into production with Acunu as quickly as possible, with a focus on reliability and predictability. Acunu provides an online support forum, knowledge base, analysis of performance issues, data modeling, bug fixes and more. Enterprise 8x5 is intended for non-mission-critical deployments.

Production Support–
Enterprise 24x7
Enterprise 24x7 Support provides the ultimate support package for Acunu Analytics, including 24x7 support via online or phone and short SLAs for mission-critical issues.
Acunu Analytics on Apache Cassandra is available through AWS with hourly subscription support:

Support Features

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Support Coverage
Pre-production
Design, proof-of-concept and development
Enterprise 8x5
Staging and production
Enterprise 24x7
Staging and production
Support Availability
Weekdays, 8am-5pm business hours
Weekdays, 8am-5pm business hours
24x7
Response Time
1 Business Day (major issues)
4 Hours (critical issues)
1 Business Day (major issues)
1 Hour (critical issues)
4 Hours (major issues)
Support Method
Support portal
Support portal
Support portal, email, phone
Support Incidents
Unlimited
Unlimited
Unlimited
Security fixes & critical hotfixes
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✓
✓
Early visibility to Acunu Roadmap & releases
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✓
Acunu Training Discount
10%
10%
25%